Although unlikely, we recognise that sometimes things can go wrong and we are committed to addressing any complaints seriously. In the first instance please follow our complaints procedure.
If you remain unhappy after our final response then if your complaint relates to our work or service or the amount of our bill you can refer the matter to the Legal Ombudsman by either completing their online complaints form (available from www.legalombudsman.org.uk) or by downloading a complaint form from their website and emailing it to email@example.com or posting it to them at PO Box 6806, Wolverhampton, WV1 9WJ. Their contact telephone number is 0300 555 0333.
The limitation periods for bringing a matter to the legal Ombudsman are: no more than six years from the date of the act or omission, or no more than three years from when you should have known there was cause for complaint.
If however your complaint relates to concerns about our behaviour or alleged wrongdoing you can make a complaint to the Solicitors Regulation Authority by completing the report form on the SRA website www.sra.org.uk or by downloading a report form from their website and emailing it to firstname.lastname@example.org posting it to them at Solicitors Regulation Authority, The Cube, 199 Wharfside Street, Birmingham, B1 1RN. Their contact telephone number is 0370 606 2555.